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Assistant Store Manager

1 month ago

Bethesda, Maryland, United States Sur La Table Full time
Job Title: Assistant Store Manager

Sur La Table is seeking a highly motivated and experienced Assistant Store Manager to join our team. As a key member of our store leadership team, you will be responsible for inspiring customers on their culinary journey and supporting the General Manager or Store Manager in achieving sales goals, store operations, and staffing and performance management of all retail employees.

Key Responsibilities:
  • Model and hold employees accountable to customer service standards.
  • Contribute to an environment where employees are informed and capable by supporting and/or delivering training for all employees.
  • Model and ensure all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.
  • Support the GM or SM in proactively staffing the store according to retail census and fluctuations in seasonal business needs.
  • Work as a part of a high-performing team to achieve store's sales plan. Supports sales driving initiatives, creates daily agendas and directs selling activities as Manager on Duty.
  • Provide coaching in the moment and performance feedback to employees. May assist the GM or SM in delivering formal performance reviews.
  • Seek opportunities to increase topline retail sales and directs employees to execute sales driving initiatives.
  • Anticipate and solve problems by taking decisive action, follows up with the GM or SM.
  • Ensure the accuracy and integrity of employee information including, but not limited to, Time and Attendance records and personal data.
  • Manage deliveries according to standard operating procedures (SOPs). Drives and manages inventory events. Controls shrink and retail supply expenses.
  • Stay informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary.
  • Ensure adherence to applicable wage and hour laws. Accurately records time worked according to SLT policy.
  • Appropriately partner with the GM or SM, HQ Retail Operations, Human Resources and other departments as needed or necessary.
  • Demonstrate exceptional verbal and written communication skills with employees, customers, field management and corporate office.
Requirements:
  • 1-2 years of progressively responsible retail management experience. Prior experience as a Sur La Table Store Floor Lead, preferred.
  • Experience driving sales and motivating high performing sales teams.
  • Experience training others and holding teams accountable.
  • Proficient in POS Systems.
  • Proficient with MS Office Suite (Outlook, Word and Excel).
  • May require Food Handlers Permit or Food Manager Certification.
Sur La Table Core Competencies:
  • Focus on the Customer: You inspire and delight your customers.
  • Be Genuine: Your communication style is respectful, effective and sincere.
  • Make the Right Call: You effectively blend knowledge, experience, wisdom & decisive action.
  • Take Ownership: You are committed, responsible and provide solutions.
  • Achieve Results: You meet and exceed goals and expectations.