Retail Floor Lead

4 weeks ago


Bethesda, Maryland, United States Vuori, Inc. Full time
Job Overview

The Retail Store Floor Lead at Vuori, Inc. is a key member of the store leadership team, responsible for leading the retail sales team by example and forging connections with customers. This role requires a happy, optimistic outlook, insightful product knowledge, and the ability to communicate Vuori's brand values effectively.

Key Responsibilities

• Create an unforgettable customer experience by working with the sales team to ensure each customer receives the best experience possible.
• Take ownership of the sales floor and sales team to ensure customer experience is the first priority.
• Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
• Forge lasting relationships with customers by engaging with them about product details, new product and replenishment, and invite them to upcoming events.
• Be knowledgeable on what's new and what's selling well and shares with both the customer and team.

Business Leadership

• Leads the team on the day-to-day operations of the store when the Store Manager or Assistant Store Manager is not in.
• Motivates the sales team and achieves sales goals in a team-based commission environment.
• Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
• Leads the team in the completion of projects while keeping the focus on customer experience.
• Communicate inventory needs to support the business goal.

Leadership/Ownership

• Works with Retail Store Manager on daily maintenance, sales strategy, community, and team management to ensure the business runs smoothly and successfully.
• Leads the team in daily maintenance of the store including restocking product, maintaining visual merchandising, and cleaning.
• Utilizes the utmost responsibility, attention to protocol, and safety standards in closing/opening the store daily.
• Under the guidance of the Retail Store Manager, encourages employees to give 100%, adhere to punctuality, and role responsibilities at all times.

Qualifications

• Available morning and/or evening, work 8 hour shifts, 5 days/week, available at least 1 weekend day.
• Must be a leader in punctuality and attendance, adhering to scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales, and the ability to positively and proactively handle customer concerns.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to quickly learn new procedures and processes.
• Strong organizational skills and follow-through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability, and initiative.
• Eager to develop new skills and responsive to feedback.

Additional Information

Pay Range: Benefits: Employee Discount All your information will be kept confidential according to EEO guidelines. Vuori, Inc.
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