Terrain Key Holder

7 days ago


Bethesda, Maryland, United States Terrain Full time
Job Summary

A Décor Key Holder at Terrain is responsible for creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in the operating procedures and contribute mentorship of the associate team.

Key Responsibilities

• Collaborate with the leadership team to cultivate Terrain's four promises: to welcome, to inspire, to inform, and to appreciate our customer
• Share décor product knowledge, new arrivals, and current decorating trends to inform the customer and inspire their indoor and outdoor spaces
• Utilize technology to deliver a seamless, omni-channel shopping experience through execution of all omni services

Leadership and Team Management

• Actively participate in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
• Exercise decision-making skills to support problem-solving and enhance each customer's experience
• Support new hire onboarding and continued education of the team through cross-training of multiple departments

Visual and Business Operations

• Support daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues
• Collaborate with key partners to effectively execute shipment and omni-fulfillment processes; support visual standards, product stock levels, and markdowns
• Assist store leadership in maintaining standards and cleanliness by supporting daily tasks; stay current on monthly visual messaging and concept updates within the store
• Adhere to store's safety standards, inventory accuracy, reduction of product loss, and uphold all company policy and procedures to support the profitability of the store

Communication and Relationships

• Contribute to an inclusive and people-first philosophy; engage with employees at all levels to encourage open dialogue, reinforce follow-through, and ensure that the store team is heard and supported
• Check in with leadership to maintain communication and teamwork on completing store objectives; be open and responsive to feedback
• Provide insights related to the customer and employee experience and communicate feedback to Store Manager

Requirements

• Terrain brand fan
• 1+ years leadership experience
• Knowledge of home décor trends and gardening
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

Perks and Benefits

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings, and much more. For additional information, visit

Pay Range

Starting from USD $19.00/Hr.

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair, and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
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