Restaurant Operations Manager

2 days ago


Bethesda, Maryland, United States Healthy Living Ventures Full time
About the Role

We are seeking a highly motivated and experienced Assistant Cafe Manager to join our team at Healthy Living Ventures. As a key member of our cafe operations team, you will be responsible for leading the day-to-day operations of the store in the absence of the Cafe Manager and supporting the Cafe Manager in all facets of running the store.

Key Responsibilities
  • Assist the Cafe Manager with tasks such as inventory management, scheduling, recruiting, and training crew members.
  • Monitor cost control of the cafe against budgeted expectations and historical performance to ensure profit goals are met.
  • Maintain and exceed customer expectations to build brand loyalty.
  • Work with shift leaders and crew members to address guest concerns and training needs.
  • Ensure all quadrants of the scorecard are met and present a consistent, professional image of the cafe and crew.
  • Communicate and stay updated on all marketing and promotional materials, executing marketing and sales programs as needed.
Requirements
  • Minimum of 2 years of supervisory/managerial experience in the restaurant or fast-casual field.
  • Experience recruiting, hiring, training, and developing employees.
  • Experience in growing sales and providing excellent customer service.
  • Demonstrated ability to drive operational excellence in both front of the house and back of the house.
  • Experience managing cost of goods, labor, order, and inventory.
  • Basic computer skills, including Microsoft Word, Excel, and Outlook.
  • Effective verbal and written communication skills.
  • Servsafe Certification.
  • Prince Georges County Food Service Manager license (or ability to obtain one).


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