Insurance Customer Service Representative

1 week ago


El Segundo, California, United States State Farm Insurance Full time
Job Summary

We are seeking a highly skilled and customer-focused Account Associate to join our team at State Farm Insurance. As an Account Associate, you will play a critical role in providing exceptional customer service and support to our policyholders.

Key Responsibilities
  • Assist customers with their insurance needs by providing accurate and timely information
  • Process policy changes and updates in our system
  • Handle incoming calls and emails from customers regarding policy inquiries and claims
  • Collaborate with team members to resolve customer issues and ensure customer satisfaction
  • Maintain customer records and update information as needed
  • Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner
  • Stay up-to-date with insurance products and industry trends to effectively assist customers
  • Follow company policies and procedures to ensure compliance with regulations and guidelines
  • Meet or exceed performance goals and targets set by the company
  • Continuously improve knowledge and skills through training and development opportunities
Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to be highly organized and able to multitask effectively.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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