Desktop Support Specialist

4 weeks ago


El Cajon, California, United States Leidos Full time

Job Summary

Leidos is seeking a skilled Desktop Support Technician to join our Field Services team at Naval Base San Diego. As a key member of our team, you will provide direct desk-side support to our customers, troubleshooting and repairing IT devices.

Responsibilities

  • Assist junior technicians in resolving complex issues
  • Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)

Requirements

  • US Citizen
  • DoD Secret Clearance
  • HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience
  • Valid DoD 8570 IAT Level II: Security+ or higher Certification
  • Experience with Microsoft Windows OS, version 10
  • Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
  • Basic network troubleshooting skills
  • Basic hardware troubleshooting and replacement skills
  • Excellent customer service skills
  • Excellent oral and written communication skills

Preferred Qualifications

  • Organized and detail-oriented
  • Strong leadership skills
  • Self-motivated/ self-directing
  • Strong collaboration, prioritization, and adaptability skills required. Relationship building
  • Ability to manage and prioritize own work, and that of their team
  • Independent decision making
  • Analytical thinking; thinking out of the box
  • Ability to effectively communicate with all organizational levels (SME to Senior Management)
  • Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)

Pay and Benefits

$31.25/hr.

Leidos offers a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off.



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