Member Service Representative

5 days ago


Cedar Rapids, Iowa, United States GreenState Credit Union Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Service Consultant to join our team at GreenState Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, building strong relationships, and driving sales growth.

Key Responsibilities
  • Provide personalized service to members, responding to their needs and exceeding their expectations.
  • Build and maintain strong relationships with members, understanding their financial needs and providing tailored solutions.
  • Meet and exceed sales targets by promoting credit union products and services.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Stay up-to-date with credit union policies, procedures, and products to provide accurate information to members.
  • Participate in promotions, contests, and other departmental activities to support team goals.
Requirements
  • At least three years of similar or related experience, or 12 months in a successful MSA role with knowledge of credit union accounts and products.
  • High energy and sales ability, with excellent interpersonal skills to represent the credit union in a positive and professional manner.
  • Ability to coordinate and prioritize work assignments, organize work efficiently, and meet established deadlines.
  • Accuracy and attention to detail, with proficiency in related computer applications, spreadsheets, word processing, and database applications.
  • Proven relationship building skills and techniques, with the ability to work independently and maintain composure in a fast-paced environment.
  • High school diploma or equivalent, with the ability to work with minimal direction and exercise sound judgment.
What We Offer
  • A competitive hourly rate of $31.72, with a monthly incentive opportunity and a progressive benefits package.
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A chance to make a real difference in the lives of our members and the community we serve.


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