Member Services Specialist
2 months ago
Collins Community Credit Union is seeking a dedicated Member Services Specialist to join our team. This role is ideal for a proactive individual who excels in problem-solving and collaboration. As a Member Services Specialist, you will be responsible for promoting and providing our credit union's products and services to both new and existing members, ensuring their needs are met through appropriate referrals to various departments when necessary. Your primary responsibilities will include handling transactions via phone, addressing member inquiries, and advocating for the Credit Union.
This position is onsite.
We are proud to offer a Bilingual Pay Program for eligible candidates.
To thrive in this role, you should possess excellent communication skills, the ability to adapt in a dynamic environment, a strong drive for success, and a commitment to personal growth. At Collins Community Credit Union, we value exceptional member service and innovative approaches.
Successful candidates will demonstrate strong written and verbal communication skills, attention to detail, reliability, multitasking abilities, and a positive attitude.
Availability during business hours is required:
- Monday - Thursday 8:00am - 5:00 pm
- Friday 8:30am - 5:30 pm
- Saturday 8:30am - 12:00 pm (rotating)
- Represent the Credit Union professionally and courteously, maintaining confidentiality and privacy of member information.
- Build strong member relationships by identifying and assessing their financial needs, offering suitable products and services, and conducting follow-up communications.
- Handle inquiries and manage all deposit product transactions.
- Assist members with questions related to loans, credit cards, electronic services, and deposit products through appropriate communication channels.
- Process financial transactions as needed.
- Maintain a comprehensive understanding of all Credit Union products and services.
- Stay informed about Federal Regulations and Credit Union Policies relevant to this position.
- Consistently meet departmental availability and adherence standards.
- Be flexible in working hours or locations as directed by management.
- Foster teamwork in all interactions with colleagues and in the execution of responsibilities.
What We Offer:
A Comprehensive Health, Wellness, and 401k package. We are dedicated to empowering our employees to lead healthy lives, both financially and physically. Our Core Values guide us in prioritizing our employees, enabling them to prioritize our members.
Additional Benefits: Competitive Pay, Bonus, and Benefits Package; 401k Match, Tuition Reimbursement, Disability Insurance, Employee Discounts, and Career Training & Development Opportunities.
Collins Community Credit Union is an EEO Employer. We encourage applications from minorities, veterans, and individuals with disabilities. We are an E-Verify Employer.
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