Member Services Advocate

1 week ago


Cedar Rapids, Iowa, United States Collins Community Credit Union Full time

Position Overview:
Collins Community Credit Union is seeking a dedicated Member Services Advocate. This role is ideal for a proactive and resourceful individual who excels in problem-solving and collaboration. As a Member Services Advocate, you will facilitate and promote the credit union's offerings to both new and existing members, ensuring they receive the best possible service and support.

Key Responsibilities:

  • Represent the credit union with professionalism and courtesy, safeguarding its reputation while maintaining member confidentiality.
  • Build and nurture member relationships by identifying and assessing their financial needs, recommending suitable products and services.
  • Handle inquiries and manage the opening, maintenance, and closing of deposit accounts.
  • Assist members with questions related to loans, credit cards, electronic services, and other deposit products through various communication channels.
  • Process financial transactions as required.
  • Maintain a comprehensive understanding of all credit union products and services.
  • Stay informed about relevant federal regulations and credit union policies pertinent to this role.
  • Consistently adhere to departmental availability and performance standards.
  • Demonstrate flexibility in working hours and locations as directed by management.
  • Foster teamwork in all interactions with colleagues and in the execution of responsibilities.

What We Offer:
Collins Community Credit Union is committed to your professional growth and success. We provide a robust support network, opportunities for professional development, and pathways for career advancement.

Employee Benefits:
We offer a comprehensive health, wellness, and 401k package designed to empower our employees. Our commitment to your well-being includes:
  • Competitive salary and bonus structure
  • 401k matching
  • Tuition reimbursement
  • Disability insurance
  • Employee discounts
  • Career training and development opportunities

Collins Community Credit Union is an equal opportunity employer. We encourage applications from minorities, veterans, and individuals with disabilities.

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