Manager of Business Controls

2 weeks ago


Los Angeles, California, United States Hispanic Technology Executive Council Full time

About Us:
At Hispanic Technology Executive Council, we are committed to enhancing financial lives through meaningful connections.

Our Commitment:
We believe in Responsible Growth, which guides our operations and ensures we deliver exceptional value to our clients, team members, communities, and stakeholders.

Work Environment:
We strive to create a diverse and inclusive workplace that values a wide range of backgrounds and experiences. Our investment in our team members and their families includes competitive benefits that support their overall well-being.

Flexibility:
We recognize the importance of flexibility in the workplace and adopt a tailored approach based on the diverse roles within our organization.

Career Development:
Joining Hispanic Technology Executive Council offers you a unique opportunity to advance your career, gain valuable experience, and make a significant impact.

Role Overview:
The Business Control Manager (BCM) provides strategic leadership to the Onboarding Specialist team, focusing on domestic KYC/AML processes and new account openings. This role involves collaboration across various market-level client teams within the Global Commercial Bank.

Key Responsibilities:
1. Oversee the execution and management of Know Your Customer processes for new onboardings and expansions, as well as new DDA account openings.
2. Serve as the primary point of contact for escalations, making informed decisions based on unique circumstances.
3. Actively engage in work streams and contribute to the development of innovative strategies for the KYC organization.
4. Uphold our Risk Culture by managing Know Your Customer risks and understanding operational, compliance, and financial crime activities.

Client Engagement:
Ensure client satisfaction by gathering feedback and preparing teams to adopt a consultative approach.

Collaboration:
Work closely with various business partners, including treasury, credit, fulfillment operations, GBAM AML, and GFC/Compliance.

Operational Excellence:
Manage risk-related activities, including self-identified audit issues and remediation plans.

Team Development:
Drive the development of Onboarding Specialists through coaching and training, enhancing their business acumen and leadership skills.

Hiring Strategy:
Recruit talent to ensure the team is well-equipped to meet onboarding and expansion goals while maintaining quality assurance metrics.

Desired Qualifications:
- Experience in Operational Risk or onboarding processes.
- Strong verbal and written communication skills, with the ability to convey key messages effectively.
- Certified Anti-Money Laundering Specialist (CAMS) certification is preferred.
- A bachelor's degree is desirable.

Required Qualifications:
- Proven management and leadership experience in coaching and developing teams.
- Knowledge of risk management, operational risk, and KYC/Treasury Fulfillment processes.
- Foster a culture of continuous feedback and operational excellence.
- Excellent relationship-building and communication skills, capable of influencing clients and internal partners.

Shift: 1st shift (United States of America)
Hours Per Week: 40



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