Business Operations Manager

6 days ago


Los Angeles, California, United States Hispanic Technology Executive Council Full time
Job Summary

At the Hispanic Technology Executive Council, we are guided by a common purpose to help drive innovation and growth through the power of technology. As a Business Control Manager, you will play a critical role in ensuring the effective management of our operations and risk management processes.

Key Responsibilities
  • Leadership and Management: Provide overall leadership to the Onboarding Specialist team, responsible for domestic KYC/AML and new account openings.
  • Risk Management: Manage across multiple market level client teams within the Global Commercial Bank, leading day-to-day execution and oversight of Know Your Customer processes for new onboardings and expansions.
  • Client Satisfaction: Manage client satisfaction through soliciting feedback and ensures teams are well prepared and educated to provide a consultative approach to clients.
  • Operational Excellence: Manage operational excellence to include solid inspection of risk related activities such as self-identified audit issues and remediation plans.
  • Team Development: Drive Onboarding Specialist development, coaching and leading direct report training to broaden business and financial acumen, job related skills and leadership growth.
Requirements
  • Experience: Previous Operational Risk or onboarding experience.
  • Skills: Excellent verbal and written communication skills; must be able to present key messages, recommendations, and information in a clear, concise manner.
  • Certifications: Certified Anti-Money Laundering Specialist (CAMS) certification.
  • Education: Bachelors degree desired.
Preferred Skills
  • Leadership: Successful management and leadership experience in leading, coaching, motivating and developing a team.
  • Risk Management: Risk management, operational risk, and Know Your Customer and Treasury Fulfillment knowledge.
  • Communication: Strong relationship and overall communication (written and verbal) skills; experienced influencer of both clients and internal partners including Sales, Treasury, Credit, Operations, and Risk Executives.
  • Business Acumen: Demonstrates solid business acumen, knowledge of Global Commercial Banking businesses and Client Management Process.


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