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Service Excellence Representative

2 months ago

Wadsworth, Ohio, United States Enthusiast Auto Holdings Full time
Customer Service Representative:

Full-time

Enthusiast Auto Holdings, a global leader in automotive parts and accessories retail, is seeking dedicated individuals to join our team within the Inbound Call Center Customer Service Division. Our achievements are fueled by a dynamic group of professionals committed to delivering exceptional service to our clients by embodying our core values of Communication, Transparency, Collaboration, Trust, and Respect.
  • $500 Employee Referral Bonus Awards
  • Monthly employee recognition awards of Visa gift cards
  • Consistent company revenue growth
  • Career advancement opportunities
  • Positive work atmosphere
Resume submission required, upload as attachment

Daily Responsibilities:
  • Providing our clients with an outstanding service experience
  • Call Center Duties - managing inbound calls, chats, and emails
  • Addressing customer order inquiries (Returns, warranty, technical support)
  • Order Verification and Payment Assistance
  • Data entry tasks
  • Additional responsibilities as needed
What Does Success Look Like?
  • Delivering every client a premier service experience
  • Embodying our values in all actions.
  • Communication - Transparency - Collaboration - Trust - Respect
  • Creating lasting, positive impressions with every client interaction to foster brand loyalty and trust.
  • Meeting Contact Center objectives:
  • 1.5% Abandon rate (phones)
  • 30 second wait times (phones)
  • 3-hour response times (email/indirect messages)
Requirements

Preferred Qualifications:
  • 1-2 years of relevant Customer Service experience
  • Strong internet and computer skills
  • Excellent problem-solving and organizational abilities
  • Basic knowledge of vehicles
Salary Description

$17.50