Customer Service Representative
4 weeks ago
Customer Service Representative
ECS Tuning, a worldwide retailer of automotive parts and accessories, is seeking a skilled Customer Service Representative to join our Inbound Call Center Customer Service Department. Our team is driven by a passion for delivering world-class service to our customers, and we're looking for someone who shares our commitment to excellence.
Daily Tasks:
- Serving customers with a best-in-class experience
- Handling inbound phone calls, chats, and emails
- Resolving customer order issues, including returns, warranty, and technical support
- Order verification and payment support
- Data entry
- Other tasks as necessary
Requirements:
- 1-2 years of related customer service experience
- Excellent internet computer skills
- Excellent problem-solving and organizational skills
- Basic vehicle knowledge
What We Offer:
- $500 Employee Referral Bonus Awards
- Monthly employee recognition awards of Visa gift cards
- Company double-digit revenue growth
- Opportunities for advancement
- An enjoyable work environment
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