Front Desk Coordinator
1 day ago
About the Role
At Pressed Roots, we're seeking a highly skilled and customer-focused individual to join our team as a Front Desk Coordinator. As the face of our salon, you will be responsible for delivering exceptional client experiences from check-in to check-out, ensuring our high standards are met and exceeded.
Key Responsibilities
- Lead client experience from check-in to check-out, ensuring Pressed Roots standards are upheld
- Set the tone of a positive shop atmosphere by approaching the day as if hosting a party
- Organize and execute shop flow between clients and staff in a positive manner
- Serve as subject matter expert in the reservation system
- Ensure client information is entered in with accuracy and timeliness
- Rebook appointments during check-out while addressing clients by name
- Troubleshoot any reservation system issues, make changes to client profiles, optimize appointments to fit business needs, and check notes to ensure clients' needs are met
- Optimize and maximize appointments with the reservation system
- Engage clients and serve complimentary beverages
- Maintain the highest degree of ethics when handling client payments and stylist tips/commissions
- Problem-solve when faced with client concerns or operational issues, always ensuring the solution is focused on providing an excellent experience to the client
- Maintain overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk area and studio clean (along with other team members)
- Maintain clear communication with Studio Management about overall shop operations
- Educate clients on Pressed Roots products and tools and replenish after sell-through
Requirements
- Must be able to work well under pressure and thrive in a busy environment
- Excellent customer service and communication skills
- Amazing organization and multitasking skills
- A strong work ethic with a 'go-getter' attitude
- Must be at least 18 years of age
- High School Diploma or Equivalent
- 3+ years of customer service experience (previous Front Desk or salon experience preferred)
About Pressed Roots
Pressed Roots is the first silk blow-out bar specializing in textured hair. We combine certified textured hair expertise, nurturing care for hair health, and true luxury hospitality touches to provide an unparalleled experience for our clients. Our unique promote-from-within culture encourages progression in your career, making the growth opportunities endless here. We offer a starting wage of $15 an hour, bonus opportunities, and a paid referral program, as well as sick pay, health benefits for full-time team members, and continued education and professional development courses. We're a fun, fast-paced, family-like working environment that values our team members and provides opportunities for growth and development.
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