Soho Support Coordinator

3 days ago


Miami, Florida, United States Soho House & Co. Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our Soho House & Co. team as a Support Coordinator. This role will be responsible for delivering exceptional customer service to our members across North America, ensuring a seamless and enjoyable experience.

Key Responsibilities
  • Provide timely and effective responses to member queries via telephone and email, adhering to departmental SLAs.
  • Offer a proactive service to our diverse membership, handling membership administration, club and restaurant enquiries, and using our Salesforce, GEM, and Open Table database to create, look up, and update records.
  • Process new member and member renewal payments via credit card, Direct Debit, Sepa, and bank transfer, ensuring all transactions are handled accurately and in compliance with company and legal guidelines.
  • Support the general administration of our North America houses, including table reservations and event queries for US properties.
  • Amend, pause, transfer, and upgrade memberships, ensuring compliance with the appropriate Terms & Conditions.
  • Collaborate with other departments to provide information and support as needed.
Requirements
  • At least one year of customer-facing experience, preferably in a membership environment.
  • Experience working to personal and departmental targets, SLAs, and KPIs.
  • An enthusiasm for providing first-class customer service is essential.
  • Experience with Salesforce/CRM systems and Open Table is required.
  • Excellent verbal and written communication skills in English are necessary.
  • Ability to work in a fast-paced team environment and adapt to changing priorities.
What We Offer
  • Competitive compensation packages featuring global benefits and perks.
  • Opportunities for career development and growth within the company.
  • A supportive and collaborative team environment.
  • Access to training and development programs to enhance technical and managerial skills.


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