Bilingual Customer Service Representative
2 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Front Office / Customer Service Team Member. As a key member of our team, you will be responsible for providing exceptional service to our clients, responding to customer inquiries, and maintaining high customer satisfaction.
About Our Agency
We are a diverse and inclusive agency that proudly serves a wide range of customers. We are committed to creating a welcoming and supportive environment for all individuals, and we are looking for like-minded individuals to join our team.
Key Responsibilities
- Provide product and service information to customers
- Respond to customer inquiries and resolve issues efficiently
- Manage incoming calls and handle customer complaints
- Keep accurate records of customer interactions and process customer accounts
What We Offer
- Competitive base salary
- Annual performance bonus
- Paid time off (vacation and personal/sick days)
- Life insurance
- Disability
- Retirement plan
- Valuable experience and growth opportunities
Requirements
- Bilingual fluency in Spanish and English
- Ability to obtain a Property and Casualty license
- Strong phone handling and active listening skills
- Comfortable making outbound calls
- Excellent communication and presentation skills
- Ability to multi-task and prioritize tasks effectively
This is an exciting opportunity to join a dynamic team and make a meaningful contribution to our agency's success. If you are a motivated and customer-focused individual with a passion for helping others, we encourage you to apply.
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