Bilingual Customer Service Representative

2 days ago

Minneapolis, Minnesota, United States Stephanie Swanson - State Farm Agency Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Front Office / Customer Service Team Member. As a key member of our team, you will be responsible for providing exceptional service to our clients, responding to customer inquiries, and maintaining high customer satisfaction.

About Our Agency

We are a diverse and inclusive agency that proudly serves a wide range of customers. We are committed to creating a welcoming and supportive environment for all individuals, and we are looking for like-minded individuals to join our team.

Key Responsibilities

  • Provide product and service information to customers
  • Respond to customer inquiries and resolve issues efficiently
  • Manage incoming calls and handle customer complaints
  • Keep accurate records of customer interactions and process customer accounts

What We Offer

  • Competitive base salary
  • Annual performance bonus
  • Paid time off (vacation and personal/sick days)
  • Life insurance
  • Disability
  • Retirement plan
  • Valuable experience and growth opportunities

Requirements

  • Bilingual fluency in Spanish and English
  • Ability to obtain a Property and Casualty license
  • Strong phone handling and active listening skills
  • Comfortable making outbound calls
  • Excellent communication and presentation skills
  • Ability to multi-task and prioritize tasks effectively

This is an exciting opportunity to join a dynamic team and make a meaningful contribution to our agency's success. If you are a motivated and customer-focused individual with a passion for helping others, we encourage you to apply.

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