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Customer Service Representative

2 months ago

Minneapolis, Minnesota, United States Daikin Full time
Job Title: Customer Service Representative

Daikin Applied is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing orders efficiently, and resolving customer complaints in a timely manner.

Key Responsibilities:
  • Field incoming calls and respond to customer inquiries in a professional and courteous manner
  • Process orders accurately and efficiently, ensuring timely delivery to customers
  • Support managers in resolving customer complaints and exceeding customer expectations
  • Act as a customer contact for pricing and shipping information
  • Recommend corrective actions to resolve customer complaints
  • Participate in special projects as assigned by manager
What We Offer:
  • Competitive salary and benefits package, including medical, dental, and vision coverage
  • Generous PTO and 401K matching program
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
Requirements:
  • High school diploma or equivalent required
  • Proficiency in Microsoft Office
  • Detail-oriented and able to work in a fast-paced environment
  • Customer service experience preferred
  • Bilingual Spanish speaking experience a plus