Customer Service Representative

2 weeks ago

Minneapolis, Minnesota, United States Coloplast Full time
Job Summary

We are seeking a highly skilled and motivated Intake Account Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling inbound and outbound calls, and ensuring a seamless customer experience.

Key Responsibilities
  • Process leads from external departments to complete follow-up and product offerings
  • Place outbound telephone calls in response to customer inquiries
  • Research and resolve issues regarding customer orders
  • Update records in Brightree using Corporate Compliance Guidelines
  • Establish and maintain effective knowledge of policies, procedures, and skills required to complete job duties
  • Exceed Quality and Quantity Performance Standards
  • Demonstrate proficiency and knowledge of company product offerings
  • Establish and maintain effective working relationships with customers and/or co-workers
Requirements
  • High school diploma or equivalent
  • Minimum 2 years' experience in a contact center
  • English/Spanish bilingual preferred
  • DME experience and working within Brightree strongly preferred
  • Willingness to engage in telephone direct sales
  • Ability to take initiative and work independently
Preferred Skillsets
  • Ability to interpret instructions and guidelines to make decisions and take necessary actions
  • Ability to follow complex instructions and guidelines to specific problems arising in the work area
  • Ability to navigate between different computer systems
  • Ability to apply instructions and/or guidelines as appropriate in the performance of duties
  • Ability to maintain composure during stressful situations occurring as a result of workloads and/or deadlines
  • Ability to communicate effectively (verbal and written)

Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO) and welcomes applications from diverse candidates. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other protected classification.

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