Bilingual Insurance Customer Service Representative

9 hours ago


Minneapolis, Minnesota, United States Stephanie Swanson - State Farm Agency Full time
Job Description

We are seeking a highly motivated and licensed Property and Casualty Insurance professional to join our team at Stephanie Swanson - State Farm Agency. As a Bilingual (Spanish/English) Licensed Insurance Customer Service Representative, you will play a key role in helping our business grow through value-based conversations and remarkable customer experience.

Responsibilities include:

  • Developing leads, scheduling appointments, identifying customer needs, and marketing appropriate products and services.
  • Establishing customer relationships and following up with customers, as needed.
  • Providing prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

As an Agent Team Member, you will receive:

  • Base Salary
  • Annual Performance Bonus
  • Paid time off (vacation and personal/sick days)
  • Life Insurance
  • Disability
  • Retirement plan
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office
  • Signing Bonus offered for licensed candidates

Requirements:

  • Bilingual (Spanish/English)
  • Insurance Customer Service Experience preferred
  • Excellent communication skills - written, verbal and listening
  • Genuinely excited to help customers and the community
  • Patient, empathetic, and passionately communicative
  • Strong Problem-solving skills
  • Self-motivated
  • Ability to multi-task
  • Ability to effectively relate to a customer
  • Property & Casualty license

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.



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