IT Support Technician
2 weeks ago
Convergenz is seeking an IT Support Technician to assist in the IT operations of a government agency. This role involves providing comprehensive support and is a multi-year engagement.
KEY RESPONSIBILITIES
- The IT Support Technician will deliver on-site technical assistance and support services at designated agency facilities.
- Engages with the Enterprise Information Systems Division for managing incidents, fulfilling requests, and overseeing provisioning, IMACs, and repair management.
- Diagnoses and resolves common issues related to end-user devices, offering both on-site support and assistance at the Walk-Up Service Desk as needed.
- Facilitates audio-visual and video teleconferencing support for standard requests.
- Monitors and records the progress of all incidents and requests using ServiceNow.
- Assists in implementing technology refresh initiatives.
REQUIREMENTS
- High School diploma with 3-5 years of relevant experience.
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