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Field Service Technician

2 months ago

Durham, North Carolina, United States TEKsystems Full time

Job Summary:

TEKsystems is seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will provide intermediate to advanced technical support to employees for all user-facing technologies, including Windows and MacOS laptops and workstations, printers, tablets, mobile devices, RF devices, operating systems, software, business applications, and more.

Key Responsibilities:

  • Provide technical support to employees for all user-facing technologies
  • Manage the client equipment lifecycle, including build, deliver, upgrade, and retire
  • Ensure service requests and incidents are delivered per SLA and OLA expectations
  • Execute the IT Cyber Security plan through support of client and server patching, rights management, and event response and remediation
  • Deploy and manage printing and scanning solutions
  • Maintain site assets through accurate asset management and order stock as needed
  • Document and follow processes to provide a consistent end-user experience
  • Work closely with system architects, information security, and other project teams in designing and deployment of secure solutions
  • Execute Incident, Change, and Root cause ITIL processes
  • Ensure the compliance of all new infrastructure equipment and services with the approved standards and support the deployment of new solutions
  • Support and manage integrated audio and video conference room equipment, including issue remediation, proactive maintenance, documentation, and training, lifecycle, and the support of planning and installation of new conference rooms
  • Execute 18-month to 3-year technology road maps based on reference architecture aligned to business requirements, which will drive investment decisions in Donaldson's user productivity devices
  • Act as the primary partner with network and server teams as the on-site smart hands

Requirements:

  • 3+ years of experience providing IT support for technologies and processes
  • Bachelor's degree or equivalent experience
  • Preferred qualifications include 5+ years of experience providing IT support for warehouse and/or manufacturing technologies and processes, a strong dedication to quality customer service, and a working knowledge of service delivery procedures
  • Experience supporting MacOS Sonoma, Microsoft Windows 10, 11, and the Office365 suite
  • Working knowledge of Microsoft Active Directory, Exchange, SCCM, and InTune
  • Working knowledge of networking, including TCP/IP, firewall configuration, LAN & WAN technologies, and remote access technologies, including VPN clients
  • Ability to handle many tasks simultaneously
  • Working knowledge of software and/or processes of security, databases, internet, project management, spreadsheet, and word processing
  • Excellent follow-through and attention to detail
  • Strong problem-solving skills and decision-making ability
  • Good task management and organizational skills
  • General knowledge of business telephone system functionalities
  • Ability to lift and carry items weighing up to 50 lbs

About TEKsystems:

TEKsystems is a partner in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.