Clinical Operations Supervisor

2 weeks ago

Roseburg, Oregon, United States Aviva Health Full time

ABOUT US:

Aviva Health is a vibrant and mission-focused federally qualified health center (FQHC). We are dedicated to delivering comprehensive and compassionate healthcare services, taking a holistic approach to address our patients' medical, behavioral health, dental, and social service needs. As a crucial healthcare provider in the community, Aviva Health promotes a collaborative and supportive work environment where committed healthcare professionals can significantly impact the lives of individuals and families. Join our team at Aviva Health and contribute to enhancing the well-being of our patients and the community.

BENEFITS OFFERED:

  • Monday - Friday Work Schedule
  • Paid Holidays
  • Paid Time Off (PTO)
  • Comprehensive Medical, Dental, and Vision Insurance
  • 401 K Retirement Plan

POSITION OVERVIEW:

The primary objective of this role is to support the Pediatric, Rheumatology, and School-Based Health Center teams. Under the guidance of the Specialties Clinic Manager, the Clinical Operations Supervisor (COS) is responsible for overseeing the daily functions of clinic personnel, including back-office medical staff and providers across the Pediatrics, Rheumatology, and School-Based Health Center departments.

KEY RESPONSIBILITIES:

  • Organize staff work schedules, manage time-off requests, process timesheets, and monitor attendance.
  • Collaborate with the Clinic Manager and Director to ensure adequate staffing in all departments.
  • Facilitate training and support for staff development as needed.
  • Address patient concerns and serve as a liaison between departments to ensure effective resolution of service and administrative issues.
  • Implement departmental policies and educate staff and patients on their implications.
  • Engage regularly with patients and staff to assess needs and satisfaction with services provided.
  • Conduct regular meetings with staff and providers as necessary.
  • Participate in quality improvement initiatives and oversee the implementation, evaluation, and maintenance of quality improvement activities for the clinic.
  • Ensure the appropriate levels of supplies are maintained and organized.
  • Perform clinical duties as assigned, which may include taking and recording vital signs, administering medications, encounter scribing, and providing direct patient care.
  • Other responsibilities as assigned.

QUALIFICATIONS:

  • Associate degree in business or four years of relevant experience in a medical office setting with strong supervisory and managerial skills.
  • Current licensure in Oregon as a Licensed Practical Nurse or national certification as a Medical Assistant in accordance with Aviva Health requirements.
  • Ability to collaborate with the Specialties Clinic Manager, Director, and clinic providers to establish, define, and refine departmental goals and objectives aligned with the clinic's mission, demonstrating satisfactory progress toward these goals.

PROFESSIONAL ATTRIBUTES:

  • Exhibit competence in humility, compassion, integrity, and respect for others, prioritizing patient needs above personal interests.
  • Demonstrate emotional maturity in daily interactions with colleagues and clinic visitors, avoiding gossip, rumors, or bullying behaviors, and refraining from confrontational or offensive remarks.
  • Maintain a continuous commitment to professionalism and adherence to ethical principles, following all Aviva Health policies and procedures.
  • Show initiative and problem-solving skills, exercising sound judgment and assuming additional responsibilities as needed with minimal direction, while assisting others within the departments, including Pediatrics, Rheumatology, and the School-Based Health Center.

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