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Clinical Operations Supervisor
2 months ago
Salary: $25.87
ABOUT US:
Aviva Health is a vibrant and mission-oriented federally qualified health center (FQHC). We are dedicated to delivering comprehensive and empathetic healthcare services, utilizing a holistic approach to address the medical, behavioral health, dental, and social service needs of our patients. As a crucial healthcare provider in the community, Aviva Health promotes a collaborative and nurturing work environment where committed healthcare professionals can significantly impact the lives of individuals and families.
BENEFITS OFFERED:
- Monday to Friday Work Schedule
- Paid Holidays
- Paid Time Off (PTO)
- Comprehensive Medical, Dental, and Vision Insurance
- 401(k) Contribution
POSITION OBJECTIVE:
The primary aim of this role is to support the Pediatric, Rheumatology, and School-Based Health Center teams. Under the guidance of the Specialties Clinic Manager, the Clinical Operations Supervisor is tasked with overseeing the daily functions of clinic personnel, including back-office medical staff and providers across the Pediatrics, Rheumatology, and School-Based Health Center departments.
KEY RESPONSIBILITIES:
- Organizes staff work schedules, manages time-off requests, processes timesheets, and monitors attendance and punctuality. Collaborates with the Clinic Manager and Director to ensure adequate coverage across all departments.
- Facilitates training and provides support for staff development as required.
- Addresses patient concerns and serves as a liaison between departments to ensure effective resolution of customer service and administrative matters.
- Implements departmental policies and educates staff and patients on their implications.
- Regularly engages with patients and staff to stay informed about their needs and satisfaction with services provided.
- Conducts routine staff and provider meetings as necessary.
- Participates in quality improvement initiatives and implements, assesses, and maintains quality improvement activities for the clinic.
- Ensures that appropriate levels of supplies are maintained and organized.
- Performs clinical duties as assigned, which may include taking and recording vital signs, administering medications, encounter scribing, and direct patient care responsibilities.
- Undertakes additional duties as assigned.
QUALIFICATIONS:
- Associate degree in business or four years of relevant experience in a medical office environment with strong supervisory or managerial skills.
- Current licensure in Oregon as a Licensed Practical Nurse or national certification as a Medical Assistant in accordance with Aviva Health standards.
- Ability to collaborate with the Specialties Clinic Manager and Director, as well as clinic providers, to establish, define, and refine departmental goals and objectives aligned with the Clinic's Mission, demonstrating satisfactory progress towards these goals.
PROFESSIONAL ATTRIBUTES:
- Must exhibit competence in humility, compassion, integrity, and respect for others, prioritizing patient needs above personal interests.
- Demonstrates emotional maturity in daily interactions with colleagues and clinic visitors, refraining from gossip, rumors, or bullying behaviors, and avoiding confrontational or offensive remarks.
- Maintains a continuous commitment to professionalism and adherence to ethical standards, following all Aviva Health policies and procedures.
- Exhibits initiative and problem-solving abilities, using sound judgment, and willingly assumes additional responsibilities as needed, showing initiative in assisting others within the departments, including Pediatrics, Rheumatology, and the School-Based Health Center.
