Career Transition Specialist
2 days ago
USO Career Opportunity
Job OverviewThe USO is seeking a highly skilled and motivated Career Transition Specialist to join our team in Fort Johnson, LA. This role plays a critical part in supporting service members and their families as they transition back to civilian life.
Responsibilities- Maintain accurate records of customer engagement using CRM software and monitor progress to facilitate desired outcomes.
- Develop strong relationships with USO center staff and military installation personnel to support service members and their families.
- Engage with program participants through softphone and/or video teleconferencing to provide personalized services and information.
- Design Individual Action Plans using trusted partner resources and community connections to assist in meeting individual goals.
- Promote and gather feedback on programs and services through survey and data collection.
- High School Diploma or equivalent required. Postsecondary coursework in business, communications, or human resources preferred.
- 2-4 years work experience in customer service or administrative support roles, preferably in a not-for-profit, military, multicultural, or global organization.
- Previous case or account management experience an asset.
- Experience with call center operations, sales, and/or customer relationship management CRM software, such as Salesforce, and/or softphone software or technology.
This position offers a competitive salary of $$50,000 - $60,000 per year, depending on experience, plus a range of benefits including paid time off, comprehensive health insurance, and opportunities for professional development.
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