Career Transition Specialist

2 days ago


SaintMartinsousMontaigu, Bourgogne-Franche-Comté, United States USO Full time

USO Career Opportunity

Job Overview

The USO is seeking a highly skilled and motivated Career Transition Specialist to join our team in Fort Johnson, LA. This role plays a critical part in supporting service members and their families as they transition back to civilian life.

Responsibilities
  1. Maintain accurate records of customer engagement using CRM software and monitor progress to facilitate desired outcomes.
  2. Develop strong relationships with USO center staff and military installation personnel to support service members and their families.
  3. Engage with program participants through softphone and/or video teleconferencing to provide personalized services and information.
  4. Design Individual Action Plans using trusted partner resources and community connections to assist in meeting individual goals.
  5. Promote and gather feedback on programs and services through survey and data collection.
Requirements
  • High School Diploma or equivalent required. Postsecondary coursework in business, communications, or human resources preferred.
  • 2-4 years work experience in customer service or administrative support roles, preferably in a not-for-profit, military, multicultural, or global organization.
  • Previous case or account management experience an asset.
  • Experience with call center operations, sales, and/or customer relationship management CRM software, such as Salesforce, and/or softphone software or technology.
Salary and Benefits

This position offers a competitive salary of $$50,000 - $60,000 per year, depending on experience, plus a range of benefits including paid time off, comprehensive health insurance, and opportunities for professional development.



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