Senior Manager, Client Delivery and Sales Operations Specialist
3 days ago
Job Title: Senior Manager, Client Delivery and Sales Operations Specialist
Job Summary:
The Senior Manager, Client Delivery and Sales Operations Specialist will be a key member of the Visa Middle East Client Delivery team, responsible for partnering with stakeholders to bring products and solutions to market, driving adoption, and providing scaled support for client relationship managers. This role will work closely with cross-functional teams, including product managers, client relationship managers, marketing, and communications functions.
Key Responsibilities:
- Support product launch and scale execution, including sales collateral development, product presentations, messaging, client manager training, and general Q&A.
- Serve as an internal subject matter expert on covered products and related business and operational processes.
- Support sales planning, including product adoption targets and prioritization by client/market segments.
- Support development, tracking, and management of product sales pipeline process.
- Support on-behalf-of enablement for scaled client adoption.
- Coordinate and manage client communications for new product launches and major feature enhancements.
- Oversee client sales collateral development, including product briefings, product training, FAQs, talking points.
- Support team and cross-functional projects.
- Foster productive relationships at all levels within the team and across Visa.
Requirements:
- 8 years of relevant work experience with a Bachelor's Degree or 5 or more years of experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or 2 years of work experience with a PhD.
- Preferred Qualifications: 9+ years of relevant work experience with a Bachelor's Degree or 7 or more relevant years of experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or 3+ years of experience with a PhD.
- Product management, development, or marketing; management consulting, or business operations equivalent experience.
- Payments experience preferred.
- Excellent written and verbal communication skills.
- Manage high complexity, effectively manage time, and prioritize workload.
- Self-starter with the ability to work with a sense of urgency and deliver under tight deadlines/timeframes.
- Strategic thinker with superior analytical and problem-solving skills.
- Ability to handle multiple projects and synthesize data.
- High proficiency in PowerPoint, Excel, and Word required.
Additional Information:
- Work Hours: Varies upon the needs of the department.
- Travel Requirements: This position requires travel 5-10% of the time.
- Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer: Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
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