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Customer Support Manager

2 months ago

Columbus, Ohio, United States Select Water Solutions Full time

Job Summary

Select Water Solutions is seeking a highly skilled Customer Support Manager to serve as a liaison between our customers and our organization. The successful candidate will be responsible for maintaining strong relationships with our customers, understanding their needs, and communicating those needs to our management team.

Key Responsibilities

  • Customer Relationship Management
    • Meet with customers on a daily basis to understand their needs and expectations.
    • Communicate with our operations team and corporate account representatives to discuss customer needs and implement solutions.
    • Provide market intelligence and competitive analysis to our management team.
  • Account Development
    • Develop and implement sales strategies to grow our customer base.
    • Prospect new customers and industries to expand our business.
  • Reporting and Record-Keeping
    • Complete all required reports in a timely manner.
    • Maintain accurate records of sales and prospecting activities.
  • Training and Development
    • Participate in company-required training programs.
    • Stay up-to-date with industry trends and best practices.

Requirements

  • Education
    • Bachelor's degree preferred.
    • 10 years of relevant work experience may be accepted in lieu of a formal education.
  • Experience
    • 5-10 years of experience in a customer-facing role with a strong track record of relationship management and account development.
    • Strong facilitation skills with the ability to influence customer decision-makers.
  • Skills
    • Superior interpersonal skills and ability to work as part of a cohesive team.
    • Strong analytical, organizational, and planning skills.

Attributes

  • A - Accountability: Take ownership of actions and outcomes.
  • C - Continuous Improvement: Embrace the necessity for change and commitment to continual growth and progress.
  • T - Teamwork: Encourage and support a collaborative, safe, and engaged work environment.

Physical Demands and Exposures

  • Traditional Monday through Friday, 8-5pm, unless operations dictate otherwise.
  • Involves traveling 50% of the time and sitting for extended periods.
  • Exposure to noise levels requiring the use of hearing protection.
  • Needs high degree of concentration in a busy area.
  • Ability to individually lift: Maximum 25 lbs.