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Customer Service Liaison

2 months ago

Columbus, Ohio, United States Columbus Region Full time
Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team at Columbus Region. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, providing solutions to their compliance challenges, and driving business growth.

Key Responsibilities:

  • Provide prompt and professional service to our clients through verbal and written communications
  • Utilize product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance
  • Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our client needs
  • Project manage, organize and prioritize high volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate response to clients
  • Develop and maintain positive working relationships with clients and other key partners

Qualifications:

  • Bachelor's degree from an accredited college/university or equivalent B2B client service experience
  • Strongly preferred minimum of two years of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry

About Us:

Columbus Region is a global leader in professional information services. Our professionals rely on our market-leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever-more dynamic world. Every day, our customers make critical decisions to help save lives, improve the way we do business, and build better judicial and regulatory systems. We help them get it right.