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Customer Service Liaison

2 months ago

Columbus, Ohio, United States Columbus Region Full time
Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team in the Columbus Region. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, providing solutions to their compliance challenges, and driving cross-selling opportunities to promote additional offerings.

Key Responsibilities:

  • Deliver prompt and professional service to our clients through verbal and written communications
  • Provide consultative customer service, helping to determine client goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders
  • Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet client needs
  • Project manage, organize, and prioritize high volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate response to clients
  • Manage your own clients and customer escalations and work across the Customer Service function to complete or resolve client requests
  • Develop and maintain positive working relationships with clients and other key partners

Qualifications:

  • Bachelor's degree from an accredited college/university or equivalent B2B client service experience
  • Strongly preferred minimum of two years of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail, and/or legal industry

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