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Customer Service Liaison

2 months ago

Columbus, Ohio, United States Aramark Full time

Job Summary

The Customer Service Representative position is responsible for providing exceptional service to clients in a professional manner. The objective is to handle incoming calls with the goal of resolving issues on the first call. The representative will facilitate and resolve discrepancies and/or client complaints to ensure consistent client satisfaction. Additionally, they will be responsible for auditing company service programs to ensure compliance with 100% follow-up through client callbacks.

Key Responsibilities

  • Demonstrate active, personal, daily involvement, visibility, open-mindedness, and professionalism to internal and external stakeholders.
  • Maintain required departmental records, reports, and files in accordance with established policies and procedures while obtaining processes and distributing reports in a timely manner.
  • Process electronic or telephone orders/requests.
  • Prepare and process work orders for service calls.
  • Process refunds.
  • Develop and maintain a positive working relationship with others.
  • Detail-oriented, ability to multi-task, with strong organizational skills are required.

Requirements

  • 3-5 years of work experience preferred.
  • High School Diploma required. Associates Degree preferred.
  • MS Office Experience with proficiency in Excel required.
  • Strong communication skills.
  • Excellent customer service and administrative skills required.