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Customer Service Liaison

2 months ago

Columbus, Ohio, United States MW Industries Full time

**Job Summary**

As a Customer Service Representative at MW Industries, you will play a crucial role in establishing and maintaining customer relationships and customer orders/releases. You will facilitate communication between inside/outside sales, customers, and locations throughout the company.

**Key Responsibilities**

  • Respond to and resolve customer issues or complex requests in a timely and professional manner.
  • Assist in monitoring daily workflow to ensure correct procedures are followed.
  • Identify improvements to increase productivity and efficiency.
  • Assist with training on new procedures and new staff members.
  • Maintain highly accurate customer open order reporting.
  • Support the General Manager with compiling analysis reports.
  • Manage customer purchase orders and releases.
  • Accurately and timely transfer data from purchase orders and releases to manufacturing.
  • Maintain constant contact with Purchasing to ensure raw material and outside requirements for customer schedules are met.
  • Work with Applications Engineering to ensure the proper revisions of part numbers are used, the proper quantities have been estimated and quoted, changes are reviewed accurately, and timely, and new quotes are being processed to meet customers demands.
  • Coordinate with Applications Engineering to receive and process customers requests for quotes.
  • Verify customer orders reflect the correct price and timing as quoted.
  • Ensure customers releases are in line with established release policies for the desired quantities.
  • Tracking of shop orders in response to the multitude of customer inquiries regarding the status of their orders, requests to move in and out, request to cancel, request to be notified when an order is going to ship or be late.
  • Establish, maintain, update, and provide an accurate part history.
  • Coordination with accounting to manage customer invoicing.
  • Work effectively with adjacent departments including Shipping and Quality to ensure all customer requirements are being met and customer questions are answered expediently.
  • Effectively manage customer communications to build effective relationships and open communication (phone, email, etc.) to ensure full customer satisfaction.
  • Complete any special projects assigned by General Manager.

**Requirements**

  • Strong communication and presentation skills.
  • Must be an analytical thinker.
  • Negotiation skills.
  • Strong knowledge of Microsoft Office.
  • Highly organized and detail oriented.

**Education and Experience**

  • High School Diploma minimum, Associates Degree preferred.
  • 3 - 5 years of relevant experience, preferably in manufacturing.