Customer Support Liaison

3 weeks ago


Columbus, Ohio, United States Select Water Solutions Full time

Job Summary

Select Water Solutions is seeking a highly skilled Customer Support Liaison to join our team. As a key member of our organization, you will be responsible for maintaining strong relationships with our customers and ensuring their needs are met.

Key Responsibilities

  • Customer Relationship Management
    • Develop and maintain strong relationships with customers to understand their needs and expectations.
    • Communicate effectively with customers to ensure their needs are met and exceeded.
  • Market Intelligence
    • Provide market intelligence and competitive analysis to support business growth and development.
  • Account Development
    • Identify and pursue new business opportunities to drive revenue growth.
  • Reporting and Administration
    • Prepare and submit regular reports to management on customer interactions and business performance.

Requirements

  • Education
    • Bachelor's degree in Business Administration, Marketing, or related field.
  • Experience
    • 5-10 years of experience in customer-facing roles, with a strong track record of relationship management and account development.
  • Skills
    • Strong facilitation and communication skills, with the ability to influence customer decision-makers.
    • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
    • Proficiency in MS Office, including Word, Excel, and PowerPoint.

Attributes

  • A - Accountability: Take ownership of actions and outcomes.
  • C - Continuous Improvement: Embrace the necessity for change and commitment to continual growth and progress.
  • T - Teamwork: Encourage and support a collaborative, safe, and engaged work environment.

Physical Demands and Exposures

  • Traditional Monday through Friday, 8-5pm, unless operations dictate otherwise.
  • Involves traveling 50% of the time and sitting for extended periods of time.
  • Exposure to noise levels requiring the use of hearing protection.
  • Needs high degree of concentration in a busy area.
  • Ability to individually lift: Maximum 25 lbs.


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