Application Support System Analyst @ Fort Worth, TX
4 weeks ago
Job Summary
We are seeking a highly skilled Application Support System Analyst to join our team at CBase Inc. The successful candidate will be responsible for managing the daily administration of our software applications, including database administration, proactive monitoring, and software compatibility and upgrades.
Key Responsibilities
- Manage the daily administration of software applications, including database administration, proactive monitoring, and software compatibility and upgrades.
- Perform tier 3 escalation for all software applications hosted internally and externally, working closely with other IT functional areas and vendors to troubleshoot, debug, communicate, document, resolve, and prevent system outages and disruptions.
- Provide feedback and documentation to the design team and Service Desk as necessary to adjust standards and procedures.
- Coordinate with Testing and QA to create refresh and stage testing environments.
- Adhere to the software release schedule, software compatibility matrix, and change management.
- Communicate to all levels of the organization and assist and follow up on any scheduled or unscheduled system outages.
- Oversee vendor management, vendor relations, and escalation, enforcing service level agreements and monitoring and ensuring vendor alignment with business strategic direction.
Requirements
- Bachelor's degree in computer science, engineering, management information systems, or related field, or four years of equivalent technical experience.
- Strong knowledge of the financial services industry and credit unions, departments, products, and systems.
- Extensive technical skills related to software applications.
- Proficiency and practical experience with Episys financial application, SQL, Microsoft Operating Systems, and tools, AIX, and PowerOn programming.
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