Customer Service Representative
4 days ago
We are seeking a skilled Customer Service Representative to join our team at Myers Industries, Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our products and services.
Responsibilities:- Resolve customer complaints and issues via phone, email, and other communication channels.
- Use your problem-solving skills to find creative solutions to customer problems.
- Assist with order placement, refunds, and exchanges.
- Take payment information and other relevant details from customers.
- Answer questions about warranties, terms of sale, and product information.
- Suggest solutions when a product malfunctions or has issues.
- Inform customers about promotions, deals, and new products.
- Sell products and services to customers.
- Attract potential customers by answering product and service questions and suggesting relevant information.
- Resolve product or service problems by clarifying customer complaints, determining the cause, and selecting the best solution.
- Five or more years of customer service experience, preferably in a distribution or sales-driven organization.
- Experience as a team lead or entry-level management experience is a plus.
- High school diploma required, college degree preferred.
- Computer proficiency with Microsoft Office products.
- Must be available to work occasional nights.
- Must have excellent verbal and written communication skills.
- JD Edwards experience is preferred.
This role is based in a general office environment and requires the ability to work in a fast-paced setting. The successful candidate will be able to work independently and as part of a team to achieve customer satisfaction and sales goals.
Myers Industries, Inc. is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on age, race, religion, color, disability, sex, sexual orientation, or national origin.
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