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Customer Service Ambassador

2 months ago

Akron, Ohio, United States Mustard Seed Market Full time

**Job Summary**

We are seeking a highly skilled and customer-focused individual to join our team at Mustard Seed Market as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their concerns, and promoting our products and services.

**Key Responsibilities**

  • Provide prompt and courteous customer service, ensuring a positive experience for all customers.
  • Operate a cash register and check stand to process transactions efficiently and accurately.
  • Resolve customer concerns and issues in a professional and timely manner.
  • Perform service desk duties, including refunds, exchanges, and special ordering.
  • Process payments and redeem discount and promotional coupons.
  • Bag merchandise and maintain a clean and organized workspace.
  • Perform other duties as assigned by management.

**Requirements**

  • High school education or equivalent.
  • One to three months of customer service experience.
  • Previous cashier experience is preferred.

**Preferred Qualifications**

  • Interpersonal skills and ability to work effectively with customers and colleagues.
  • Basic math skills and ability to handle cash and operate a cash register.
  • Demonstrated problem-solving ability and verbal communication skills.

**About Us**

Mustard Seed Market is a leading natural food store in Northeast Ohio, committed to providing high-quality products and exceptional customer service. We are dedicated to promoting locally grown food and supporting our community.