National Accounts Customer Service Professional

1 week ago


Akron, Ohio, United States Famous Supply Full time

About Us

Famous Supply is a wholesale distributor dedicated to serving contractors, builders, and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.

Our Culture

We're a family-owned business that treats our associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement.

Job Summary

We're seeking a Customer Service Representative to join our National Accounts team. As a Customer Service Representative, you will work with builders to coordinate delivery of material to Famous customers.

Key Responsibilities

  • Process, schedule, manage, and release customer orders for delivery
  • Review customer requests for warranty material and facilitate resolution
  • Manage relationships with contractors, builders, and Famous associates
  • Manage phone/email requests from customer field personnel

Requirements

  • Customer service mindset
  • Ability to use computer
  • Ability to work in a fast-paced environment
  • Attention to Detail
  • Thoroughness
  • Organization

What We Offer

  • Family Atmosphere
  • Strong Culture through our 40 Fundamentals
  • Bonus Opportunity
  • Health and Wellness Coaching
  • Learning and Development Opportunities
  • Leadership Development Program
  • Career Growth Opportunities
  • Health, Vision, and Dental Insurance
  • Paid Maternity and Paternity Leave
  • 401K Employer Match
  • Paid Time Off (Vacation and Holidays)


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