Lease Administrator

1 week ago


Orlando, Florida, United States Hillpointe Full time
Job Summary:

This role plays a critical part in the leasing process, ensuring seamless transitions from application to fully executed lease agreement. The successful candidate will efficiently process rental applications, verify applicant information, and communicate with prospective residents and team members.

Key Responsibilities:
  • Process rental applications, credit screening, income verification, identity verification, and criminal background checks.
  • Review rental applications for completeness and accuracy, verifying applicant information and communicating with applicants as needed.
  • Make recommendations to property management regarding application approval or denial based on verification results.
  • Communicate final status of applications with property management and applicants.
  • Escalate challenges in application processing, verifications, data collection, and timeliness of completion to the Regional Property Manager, Director of Leasing, and Community Manager.
Customer Service & Communication:

Maintain regular communication with applicants throughout the application process, providing updates and answering questions. Address any issues or concerns regarding the application or leasing process in a timely and professional manner.

Compliance & Record Keeping:

Ensure all application and lease processing activities comply with Fair Housing laws and other regulatory requirements. Maintain accurate and organized records of all applications, leases, and associated documentation.

Collaboration with Property Management and Leasing Teams:

Maintain thorough communication with each respective Community Manager to ensure seamless handoffs between the application/approval process and lease execution. Assist in developing and improving application and lease signing processes to enhance efficiency and customer satisfaction.


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