Parts Operations Supervisor

4 weeks ago


Jacksonville, Florida, United States Vitus Search Group Full time
Position Overview

As a Parts Operations Supervisor, your key responsibilities will include effectively and accurately fulfilling customer parts requirements by:

  • Swiftly addressing customer inquiries regarding parts or information.
  • Proactively updating customers about any potential delays and suggesting alternative options.
  • Meticulously documenting and identifying necessary parts using the most efficient techniques.
  • Assessing and recording pricing details based on prevailing market trends.
  • Ensuring that parts staff can provide customers with parts from inventory, source locally, or place orders as required.
  • Supervising that counter personnel accurately record and finalize parts sales on invoices.
  • Tracking customer order progress, resolving any issues, and informing customers upon order arrival.
  • Assisting counter staff with various tasks and maintaining suitable inventory levels.
  • Organizing and managing the customer service counter area, including pricing and application resources.
  • Overseeing Special Order bins for external clientele.
  • Maintaining and organizing customer display and self-service sections.
  • Restocking display and self-service areas as necessary.
  • Ensuring that inventory turnover aligns with specified timelines.
  • Monitoring pricing margins on a daily and monthly basis to achieve annual budget objectives.

Experience in dealership and aftermarket environments is highly preferred.



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