Restaurant Operations Supervisor
2 weeks ago
Shift Supervisor
The Shift Supervisor oversees operational shifts within a Papa John's establishment, ensuring that high standards of product quality and customer service are consistently met to drive profitability. This role encompasses the management of daily operations, adherence to company policies, and compliance with all relevant laws and ethical practices.
Key Responsibilities
- Follows established guidelines and expectations for each work station, including dough handling, accuracy, and portion control. Performs assigned duties effectively, ensuring product quality and adherence to preparation procedures while maintaining appropriate holding times. Actively contributes to achieving the company's product objectives and addresses customer needs to minimize complaints.
- Embodies the Core Values of the organization, maintaining a positive demeanor, collaborating well with team members, and demonstrating flexibility in response to change.
- Ensures sufficient staffing for each shift, providing immediate feedback and addressing issues as they arise. Maintains product quality, customer service, and performance metrics within established standards, following all relevant policies and procedures.
- Aids in achieving profit targets by adhering to company guidelines and effectively utilizing the FOCUS System for cash management. Assists in maintaining appropriate inventory levels to minimize loss.
Essential Qualifications
- High School diploma or GED is preferred.
- Serv-Safe or local/state food service certification is preferred but not mandatory.
- Previous experience in a restaurant shift leadership role is preferred, particularly in pizza establishments.
Skills Required: Proficiency in cash management, planning and organization, and effective communication.
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