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Customer Experience Specialist

2 months ago

Nashville, Tennessee, United States Keller Group, LLC Full time

About the Role:

We are seeking a highly motivated and customer-focused Sales and Service Representative to join our team at Keller Group, LLC. As a Sales and Service Representative, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities:

  • Provide excellent customer service to all clients, responding to their needs and concerns in a timely and professional manner.
  • Sell and promote our products and services to existing and potential clients, identifying new business opportunities and growing our customer base.
  • Develop and maintain strong relationships with clients, understanding their business needs and providing tailored solutions to meet their requirements.
  • Work closely with our sales team to identify and pursue new business opportunities, developing and executing sales strategies to achieve our goals.
  • Provide technical assistance and support to clients, ensuring they are fully satisfied with our products and services.
  • Collaborate with our marketing team to develop and implement marketing campaigns, promoting our products and services to our target audience.
  • Monitor and analyze sales data, identifying trends and opportunities to improve our sales performance.

Requirements:

  • High school diploma or equivalent required; bachelor's degree in business or a related field preferred.
  • Minimum 2 years of sales experience, preferably in a customer-facing role.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Strong problem-solving and analytical skills, with the ability to identify and pursue new business opportunities.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • Valid driver's license and reliable transportation.

What We Offer:

  • Competitive salary and bonus structure.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.