Customer Experience Specialist

7 days ago


Nashville, Tennessee, United States FirstBank Full time
About the Role

The Customer Solution Ambassador plays a pivotal role in enhancing customer experience by resolving requests and providing exceptional service. This position requires a passion for customer service, a knack for helping others, and a commitment to delivering "drum roll please" experiences on every customer contact.

Key Responsibilities
  • Resolve customer requests in a timely and efficient manner
  • Provide personalized support to ensure customer satisfaction
  • Collaborate with internal teams to improve customer experience
  • Stay up-to-date with industry trends and technologies
Requirements
  • Passion for customer service and problem-solving
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong technical skills and knowledge of banking systems


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