Customer Experience Associate

3 weeks ago


Nashville, Tennessee, United States Cottonwood Residential Full time
Customer Experience Specialist

Are you passionate about delivering exceptional customer experiences? As a Customer Experience Specialist at Cottonwood Residential, you will play a vital role in ensuring our residents feel at home in our community. Your primary responsibility will be to assist prospective residents in finding their perfect apartment home, while also providing top-notch service to our current residents.

Key Responsibilities:
  • Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text
  • Stand and smile when greeting all customers, including prospects, residents, and vendors, when they enter the office
  • Ensure apartments are ready to show daily and for upcoming move-ins
  • Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards
  • Understand pricing and information about all available apartment homes and be able to answer questions to any prospective renters
  • Assist in planning community events and social media marketing
  • Maintain community-related communications and vendor relationships
What We Offer:
  • Competitive base pay and quarterly bonus structure
  • Full health, vision, dental, life, and disability benefits
  • Generous 401(k) and HSA company match
  • Paid time off - 120 hours to start
  • 10 paid holidays

Cottonwood Residential is a dynamic and innovative company that has redefined the customer experience in the apartment management industry. We are looking for a talented and motivated individual to join our team and help us continue to improve the customer experience at our communities.



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