Customer Experience Liaison
1 day ago
The Customer Experience Specialist plays a vital role in supporting the verifications line of business by providing exceptional customer service via phone, chat, and email. This includes answering customer inquiries, assisting clients with their needs related to T&C, and directing callers to the appropriate resource.
Key Responsibilities:- Manage high volumes of inbound calls, chats, and emails with efficiency and accuracy
- Follow Call Center Procedures while meeting or exceeding productivity and quality metrics
- Identify caller's needs, clarify information, and direct the caller providing a solution and/or resolution, including follow-up as needed
- Support verifications line of business with tasks as identified by management, including but not limited to indexing, routing, completing, and/or returning verifications
- Identify and escalate priority issues to management, while maintaining a professional demeanor at all times with inbound callers
- High School Diploma or Equivalent
- Previous experience in a Call Center role or environment is a plus
- Proven track record of taking high volume calls daily
- Customer service chat experience is a plus
At Thomas and Company, we value our team members who can think outside the box and solve problems creatively. If you're a thoughtful and professional communicator who can adapt your style to best suit your audience, we encourage you to apply for this exciting opportunity.
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Customer Experience Liaison
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