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Customer Experience Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist at Cottonwood Residential. As a key member of our community team, you will play a vital role in ensuring our residents feel at home and that our prospective residents have an exceptional experience.
Key Responsibilities- Provide exceptional customer service to residents and prospects, responding to inquiries and resolving issues in a timely and professional manner.
- Work closely with the community team to ensure a seamless and welcoming experience for residents and prospects, including conducting tours and providing information about our community.
- Assist with planning and executing community events and social media marketing initiatives to engage residents and promote our community.
- Maintain accurate records and reports, including resident communication and community events.
- Collaborate with the community team to identify and implement process improvements to enhance the resident experience.
Cottonwood Residential offers a competitive compensation package, including a base salary and quarterly bonus structure, as well as comprehensive benefits, including health, vision, dental, life, and disability insurance. We also offer a generous 401(k) and HSA company match, paid time off, and 10 paid holidays.
We are committed to providing our employees with opportunities for growth and development, and we offer a supportive and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
