Operational Support Specialist

2 weeks ago


Raleigh, North Carolina, United States BrightSpring Health Services Full time
About the Role

We are seeking an experienced Operational Support Specialist to join our team. In this role, you will provide critical support to our operations, ensuring the implementation of long-term fixes and driving quality results.

Key Responsibilities
  • Provide operational support to critical areas, working closely with the Regional team to ensure effective solutions are implemented.
  • Develop and deliver training programs for operational and location staff, focusing on quality deliverables and best practices.
  • Monitor and analyze survey results, assisting with survey preparation and ensuring compliance with regulatory requirements.
  • Review and monitor quarterly safety committee workbooks, identifying areas for improvement and implementing corrective actions.
  • Conduct regular audits of operational documentation and incident reports, ensuring accuracy and completeness.
  • Provide quality checks of homes, verifying staffing ratios, supply quantities, and cleanliness standards.
  • Assist locations in implementing Plans of Correction, ensuring compliance with regulatory requirements and addressing any punitive actions.
  • Monitor Rest Assured cameras on a rotating schedule, ensuring timely and effective response to any issues.
  • Provide active treatment monitoring and coaching, ensuring high-quality care and support for our consumers.
  • Develop and deliver training programs for Executive Directors and Program Managers, focusing on critical quality initiatives and regulatory requirements.
  • Manage the overall teams network site, ensuring accurate data and materials are available.
  • Collaborate with Regional Directors to manage the policy and procedure manual, ensuring compliance with regulatory requirements.
Requirements
  • Associate or Bachelor's degree in Human Services or a related field.
  • High School Diploma or GED required.
  • Valid driver's license.
  • Ability to work in group home or independent living home-like settings.
  • Excellent communication and interpersonal skills.
  • Ability to handle physical aspects of the job, including bending, stooping, lifting, pushing, pulling, reaching, and walking for periods of time.
  • Must maintain state regulatory certifications, as required by state/program requirements.
  • Extensive travel required.
  • Non-traditional work schedule expected.


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