DDC Support Specialist
5 days ago
We are seeking a highly skilled DDC Support Specialist to join our team at CMS Controls. As a key member of our service operations team, you will be responsible for providing technical support and excellent customer service to our internal and external customers.
Key Responsibilities:- Provide technical support and troubleshooting for building automation systems and commercial and industrial HVAC equipment.
- Collaborate with our service team to optimize customer assignments, skills, and productivity.
- Communicate effectively with customers to manage expectations and resolve conflicts.
- Perform quality inspections of new CMS Controls projects and provide technical input for complex proposals and solutions.
- Compile and maintain a database of installed and maintained Tridium JACEs and supervisors.
- Tridium AX/N4 Certifications required.
- Factory trained in Distech, Trend, and Siemens.
- 7+ years of HVAC and DDC field experience.
- Strong understanding of DDC Service operations and contract management.
- Extensive Distech and Siemens Controls experience.
- Johnson Controls N2/FX, Carrier CCN, or Trane Controls experience a plus.
- Motivated to keep technical knowledge up to date.
- Ability to lift 50 lbs. in assistance of loading, unloading, and storing materials and equipment.
- Bending, Climbing, Pulling, Pushing, Balancing, Kneeling, Twisting, and Standing.
- Climbing stairs and ladders.
- Company mobile phone (smartphone).
- 401k Plan with company match.
- Excellent medical benefits plan.
- Ongoing training and education opportunities.
- Paid holidays.
- Paid time off (PTO) without waiting period.
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