Desktop Support Specialist

11 hours ago


Raleigh, North Carolina, United States Crescens Full time
Job Title: Desktop Support Specialist

Crescens is seeking a skilled Desktop Support Specialist to join our team. As a key member of our Technical Services group, you will be responsible for providing technical support and assistance to our clients.

Key Responsibilities:
  • Provide technical support and assistance to clients via phone, email, and in-person
  • Install and configure computer hardware and software
  • Migrate user data and profiles
  • Document process and procedures related to technical field support activities
  • Collaborate with Data Center Operations and application development teams to identify and resolve technical issues
  • Develop and maintain documentation for all responsible areas
  • Implement security requirements and protect data from unauthorized access
Requirements:
  • Skilled in different types of computer hardware, software, peripherals, and components
  • Experience with ServiceNow call tracking system
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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