Senior IT Support Specialist
4 days ago
Moffatt & Nichol is a leading global infrastructure advisor specializing in the planning and design of facilities that shape and serve our coastlines, harbors, and rivers. We are a innovator in the transportation complexities associated with the movement of freight.
Job SummaryWe are seeking a Senior IT Support Specialist to provide advanced computer-related support to our employees in all geographical locations. The successful candidate will provide technical support for software, hardware, and mobile devices, as well as training and mentoring for less experienced team members.
Key Responsibilities- Respond to end-user requests for computer support, including providing advanced support for other IT Support Specialists
- Provide training and mentoring for other IT Support Specialists
- Update and maintain our WDS imaging server
- Actively maintain our documentation and inventory using various software applications
- Assist the Network Operations Manager with various tasks upon approval from the IT Manager
- Facilitate employee onboarding and offboarding by creating new employee accounts and processing employee terminations
- Bachelor's degree, associates degree, or related IT certification(s) preferred but not required
- Related work experience (5+ years) providing technical support in a professional environment preferred
- Understanding of advanced IT concepts and functions
- Excellent communication skills (verbal, written, and presentation)
- Availability and willingness to travel
- Work independently within established procedures associated with the specific job function
- Positive attitude with a willingness to learn and work within a team
- Strong customer service skills
Sedentary for prolonged periods of time, interact with clients, and travel occasionally.
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