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IT Support Specialist

2 months ago

Raleigh, North Carolina, United States Cynet Systems Full time
Job Title: IT Help Desk Specialist

Job Summary:
Cynet Systems is seeking a skilled IT Help Desk Specialist to provide technical assistance and support to our clients. The ideal candidate will have a strong understanding of computer systems, software applications, and network infrastructure.

Responsibilities:
  • Respond to technical inquiries and requests for assistance via phone, email, or in-person.
  • Identify and troubleshoot technical issues, providing solutions and advice to clients.
  • Provide training and support for clients on computer equipment and software applications.
  • Collaborate with other team members to resolve complex technical issues.
  • Document technical issues and resolutions for future reference.

Requirements:
  • High school diploma or equivalent required.
  • 1 year of computer-related experience or equivalent combination of education and experience.
  • Strong knowledge of Microsoft Windows 10 operating system, Office 365 suite, and ticketing system software.
  • Excellent communication and problem-solving skills.

Working Conditions:
This is a full-time position with a regular schedule. The ideal candidate will be able to work in a fast-paced environment and prioritize tasks effectively.