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Customer Support Specialist

2 months ago

San Antonio, Texas, United States Capital Group Full time
About the Role

We are seeking a highly skilled and motivated Client Services Representative to join our team at Capital Group. As a Client Services Representative, you will play a critical role in providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide high-level customer support to clients via phone, email, and in-person interactions.
  • Respond to client inquiries and resolve issues in a timely and professional manner.
  • Develop and maintain strong relationships with clients to ensure their loyalty and satisfaction.
  • Collaborate with internal teams to resolve complex client issues and provide solutions.
  • Stay up-to-date on industry trends and developments to provide expert advice to clients.
Requirements
  • 2+ years of experience in customer-facing roles, preferably in the financial services industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
  • Strong problem-solving skills, with the ability to think critically and resolve complex issues.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • High level of integrity, with a strong commitment to confidentiality and discretion.
What We Offer
  • A highly competitive salary and benefits package.
  • Opportunities for professional growth and development, with a focus on career advancement.
  • A dynamic and supportive work environment, with a team of experienced professionals.
  • Access to cutting-edge technology and tools, to support your success.