Endpoint Support Specialist

3 weeks ago


San Antonio, Texas, United States Vip Staffing - zrtech Full time
Job Overview

We are seeking a highly skilled Endpoint Support Specialist to join our team at Vip Staffing - zrtech. As an Endpoint Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their endpoint devices are running smoothly and efficiently.

Key Responsibilities
  • Manage and resolve user issues in a timely and professional manner.
  • Provide on-site support or deliver remote assistance to users via phone.
  • Review and prioritize open tickets using FrostNow to ensure timely resolutions.
Requirements
  • Proven telephone support experience.
  • Expertise in hardware installation.
  • Strong customer service and interpersonal skills.
Preferred Qualifications
  • IT-related degree is preferred.
  • Relevant IT certifications are a plus.
  • Previous experience in an endpoint support role is strongly desired.

If you are a proactive and detail-oriented individual with a passion for technology and customer support, we invite you to apply for this exciting opportunity. At Vip Staffing - zrtech, we value our employees and provide a supportive environment for career growth and development.



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